Resume

RELATIVE EXPERIENCE

Good Shepherds Catholic Community

Men's Club Social Events Director| July 2024 – Present

Coordinates, manages, and assists with parish wide events including Texas Rangers Baseball Outings, Super Casino Night, and Lent Fish Fry.
Reports and documents club financial statement outlining revenue and expenditures to parish leadership.

Write for Animation

Digital Media Writer | June 2024 – Present

Performs script analysis and provides feedback on numerous spec scripts to work towards the high quality for storylines.

Freelance Screenwriter | April 2022 – Present

Managed a proof-of-concept animatic project with storyboard artist that was delivered on time and on budget.
Have written numerous animated speculative scripts ranging from features, pilots and shorts.
Reviews and provides feedback and recommendations for aspiring storytellers and their screenplays.
Top 5 Finalist for Final Draft’s Big Break Screenwriting Competition 2023.
Austin Film Festival Second Rounder two years in a row.

PROFESSIONAL EXPERIENCE

Ally Financial

Remarketing Representative | October 2024 – Present

Manage the resale process for repossessed vehicles, ensuring maximum recovery value through strategic remarketing efforts.
Contribute to process improvements by identifying bottlenecks, roadblocks and inefficiencies.
Build relationships with internal teams and outside vendors to provide high quality service.
Recommend strategic enhancements to the remarketing workflow.

T-Mobile (previously Sprint Wireless)

Analyst – Interactions Analytics | October 2022 – November 2023

Forecasted and performed collective analysis on the relationship between 400+ call reasons and 10 million recorded calls per month. By writing and developing reports, predictive models and strategies to identify trends supporting company decision-making within a rolling six (6) month period.
Managed transition of databases from Teradata system to Snowflake resulting in reduction of processing time by 4 hours.
Researched interaction reason trends and reported weekly measurable metrics to entire consumer care department.
Collaborated with department directors and translated their requests into actionable reports under tight weekly deadlines.
Coordinated with team for weekly deliverables and ensured ad hoc reports remain on target for completion deadline.

Small/Medium Business Account Manager | March 2017 – October 2022

Coordinated Business-to-Business sales strategies as a primary point of contact for account executives, sales managers,
clients, and stakeholders.
Provided Tier 2 and Tier 3 customer support for over 350 business accounts across the United States.
Initiated communication with new clients through cold calling to strengthen relationships and verify satisfaction.

Workforce Management Specialist | June 2015 - March 2017

Curated 100 employee staffing schedules, recorded scheduling changes and approved employee request for time off daily.
Dispatched and routed call traffic between six (6) call centers and 20 channels to ensure optimal customer service coverage.

EDUCATION AND PROFESSIONAL CERTIFICATION

University of Texas at Dallas| Dallas, TX

Florida Gulf Coast University | Estero, FL

Project Management Institution | Newtown Square, PA

VOLUNTEER WORK AND MEMBERSHIP